Job Description
Introduction to the Role
The Apps SKH FSA (Fab Support Application) team plays a critical role in supporting SK Hynix customers to achieve DRAM/NAND production targets.
The team focuses on
Defining on-product OVL/IMG/Prod issues
Identifying root causes, and
Delivering solutions based on scanner expertise and data analysis capabilities.
To achieve these objectives, the FSA Team Leader will be responsible for people management, representing the voice of the customer (VOC), and addressing requests from internal stakeholders.
Key Responsibilities
1. Team Target Management and Long-Term Planning
Set team targets aligned with ASML and Apps direction, and ensure alignment with team members.
Drive initiatives to improve team culture, ways of working, and communication processes.
Enhance the quality and efficiency of customer support.
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