Job Description
APS4 Senior Service Support Officer
- 12-month contract
- Brisbane-based
- Full-time, with flexible working arrangements
The Role:
Our Federal Government client is seeking a proactive individual to join a fast-paced, client-focused contact centre environment. This role plays a key part in delivering high-quality support services to clients and stakeholders, acting as both a frontline service provider and a senior escalation point within the team.
Key Duties:
- Provide frontline telephony support, managing initial contact with clients and stakeholders.
- Deliver timely, accurate responses to enquiries via phone and online channels.
- Manage appointments, data entry, and client records across multiple systems.
- Monitor queues and support efficient workflow and service delivery.
- Act ...