Job Description
Mercier Consultancy MD is pleased to offer an exciting opportunity for an Arabic Player Support Specialist dedicated to supporting Supercell Games accounts, based in Sofia, Bulgaria. This role is ideal for individuals passionate about gaming and fluent in Arabic, who are eager to provide outstanding assistance to players. As a key player in the team, you will ensure that Arabic‑speaking players receive timely and effective support to enhance their gaming experience.
Key Responsibilities
- Provide exceptional player support in Arabic, primarily assisting with Supercell Games account inquiries
- Respond to player questions and resolve issues related to account management, game features, and technical problems
- Communicate with players through multiple channels, including email and chat
- Document player interactions accurately to contribute to service improvements
- Collaborate with other departments to relay player feedback an...