Job Description
JOB TITLE: Shift Manager (SM)
SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)
STATUS: Non-Exempt
BASIC PURPOSE:
Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.
MAJOR RESPONSIBILITIES:
- Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
- Team Leadership: Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.
- Team Development: Play an active role in training and developing individuals interested in leadership roles, including providing construc...