Architect- ServiceNow C4E Lead – Personalization Developer

At PepsiCo, we’re building the future of work—one intelligent, intuitive experience at a time. The ServiceNow C4E Lead – Personalization Developer plays a critical role in shaping how employees across PepsiCo interact with technology every day.

This role sits within the ServiceNow Center of Excellence (C4E) and serves as the enterprise leader for personalization and experience design on the ServiceNow platform. You will lead the design, development, and governance of personalized, AI‑enabled, and role‑based experiences that power our Digital Employee Experience (DEEx), IT, HR, ESM, and enterprise service journeys.

This is a hands‑on leadership role combining deep platform expertise, strong design judgment, and cross‑functional partnership to ensure our ServiceNow experiences are scalable, inclusive, secure, and world‑class.