Job Description
Job Description
Areas of Responsibility:
• Customer Experience
o Support management of customer experience activities to ensure customer loyalty
o Ensure that the visual presentation of all stores represents the brand image as per company directives
o Manage customer interactions, complaints and requests
• Business Leadership
o Develop effective business plans to address performance challenges
o Invite feedback and seek continual personal development opportunities
o Be aware of competitor activity and local market trends and conditions
o Make appropriate and innovative recommendations to drive the business forward
• Lead, Develop and Retain Team Members
o Create a positive and enabled environment for team members
o Develop and coach the team
o Effectively manag...