Job Description
Job Requirements
Key Responsibilities:
- Develop Customer Engagement strategies based on market trends and competitive analysis, focusing on regions with high potential and low customer churn
- Accountable for boosting After Sales Service performance, thereby expanding customer market share
- Oversee workshop capacity and meet established targets related to job orders and service throughput
- Assess individual customer requirements and deliver services that surpass expectations
- Guarantee customer satisfaction by ensuring quality and timely completion of work
- Enhance customer loyalty and retention by providing continuous care and attention
- Supervise all service department staff and evaluate their performance
- Promote Customer Engagement events organized by Royal Enfield well ahead of time to generate market excitement
- Coordinate service camps to grow service market ...