Job Description
A Sales Supervisor leads, trains, and motivates a sales team to achieve or exceed sales targets, while handling day-to-day operations. They monitor performance, manage staff schedules, resolve customer complaints, and ensure high levels of service and product merchandising. Key goals include driving revenue, maintaining high staff productivity, and fostering a positive team environment.
Specific Tasks
- Handle recruiting, training, mentoring, and coaching sales staff to improve sales techniques.
- As part of staff assessment and performance monitoring, he or she should be experienced in tracking key metrics (KPIs), preparing daily/weekly reports, and ensuring quotas if any, are met.
Operations Management
- Overseeing scheduling, inventory levels, and store displays (in retail) or daily sales activities (in B2B/field sales).
- Customer Relations: Assisting i...