Job Description
Job Description
The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.
Role specifics:-
Act as the primary contact and key escalation point for operational issues, as well as provide technical expertise to resolve daily problems.
Manage and escalate issues related to BU Shared Services and COE’s.
Manage departments overtime budget effectively, indirectly responsible for other depa...