Job Description
The role of Assistant Accommodation Managerwill include:
Providing customer service at reception, welcoming customers and providing a good first impression
Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
Collecting rent from customers and monitoring the debtor list
Ensuring compliance checks are completed in line with legislation and policy
Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
Developing and maintaining excellent relationships with internal and external customers Experience in a similar role in a customer service background is essential
Level 3 qualification or equivalent in business administration or customer service is desirable
Excellent communication and customer service skills
Skills and experiences: