Job Description
About Family Service Centres (FSC)
Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.
Responsibilities Casework Administration- Deliver exceptional customer service by attending to enquiries in a timely, professional, and client‑centric manner through phone calls, walk‑ins, and other communication channels.
- Manage and triage incoming enquiries by providing accurate frontline support and directing them to the appropriate parties for timely follow‑up and service delivery.
- Handle sensitive, personal, and confidential information with utmost discretion, ensuring adherence to professional standards and organisational ...