Job Description
Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.
Responsibilities:
- Helps with personnel management, which includes training, scheduling, and coaching associates
- Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
- Reviews daily employee timesheets and submits for payroll processing
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Administer check-ins and check-outs as required.
- Process guest payments, refunds, and appointment requests as required.