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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Supervise and mentor a team of claims officers and adjusters, ensuring an even distribution of workload and high standards of professionalism.
- Review and monitor complex or high-value claims to ensure accuracy, timely processing, and adherence to regulatory standards.
- Conduct regular audits of processed claims to ensure compliance with legal requirements and internal guidelines; implement corrective actions where necessary.
- Act as the primary lead for resolving escalated claims, negotiating fair settlements, and managing challenging cases professionally.
- Assist in preparing KPI reports and analyzing claims trends to provide actionable recommendations for process improvements.
- Work closely with Underwriting, Legal, and Risk Management departments to ensure a seamless flow of information and claim resolution.
Qualifications & Experience