Job Description
Assistant Client Support Officer, Customer Service (Cantonese-speaking)
We are looking for an entry level technical and administrative officer to support the Managed Services Client Service Desk team at NTTDATA. The role involves coordinating service requests, assisting the team, and maintaining documentation to support efficient incident resolution and service delivery. This position is ideal for fresh graduates or non‑experienced talents fluent in Cantonese willing to start a career in IT.
Key Responsibilities
- Provides technical administrative support service to the Managed Services Client Service Desk team
- Performs entry level technical administrative tasks as required by the team
- Receives, validates, and logs client requests, capturing the detail of the request
- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure correct...