Job Description
Key Responsibilities :
Operations & Facility Management
- Oversee daily club operations and ensure courts, booking systems, and facilities function optimally.
- Maintain cleanliness, safety, and upkeep of all areas.
- Coordinate maintenance, repairs, and inventory.
- Enforce TPC’s Standard Operating Procedures (SOPs).
- Identify operational inefficiencies and implement improvements to increase productivity and streamline workflows
Customer Experience
- Deliver premium guest experiences aligned with brand values.
- Supervise front desk and customer service teams.
- Handle guest feedback and manage VIP relations.
- Support local events and community activities.
- Handle customer inquiries, feedback, complaints, and conflict resolution professionally and in a timely manner
- Coordinate tournaments, leagues, social events, coaching programs, and communit...