Job Description
Assistant Customer Experience Manager
The Assistant Customer Experience Manager ensures that all the facility management and operations in our organization are carried on in an efficient, professional and cost-effective way at the same time delivering a high level of excellence customer experience to our residents and members.
What You’ll Be Doing:
Customer Experience
- Drive and ensure the customer experience team delivers excellent customer service and increase customer satisfaction rate
- Lead initiatives to improve customer experience, collaborating with other departments when necessary
- Enforce house rules and policies to our customers while delivering excellent customer service standards across all centers
- Optimize manpower scheduling to ensure uninterrupted operations at all locations
- Collect, analyze, and interpret customers’ data to optimize the customer experience