Job Description
Job Descriptions
- Handle HR practitioners’ and/or customers’ enquiries, requests, appeals, feedback promptly in a professional manner to achieve positive customer experience.
- Manage queries and requests received through phone call (enquiry hotline) and email.
- Collect and collate data and information on customer needs and satisfaction to facilitate formulation of effective customer service strategies.
- Highlight/recommend improvements and solution to problems/issues so as to improve and maximise customer satisfaction.
- Perform submission of CPF Refunds claims and monitor the successful refunds from CPF Board Assign financial clearance cases and ensure that replies are provided within the stipulated time frame.
- Any other work areas as and when delegated, such as provision of data or information report for trend study/projects/review of SOP/processes/FAQs, etc.
- 2 Year Contract