Job Description
Job Summary
The Assistant Director/Director (RWS Unified App) will lead the strategy, development, and optimisation of RWS’s Unified App — a single digital gateway integrating Loyalty, Attractions, Hotels, Dining, Retail, Events and future ecosystem partnerships.
This role is accountable for transforming fragmented guest touchpoints into a seamless, data-driven, commercially optimised super-app experience that drives:
- Incremental revenue
- Cross-BU conversion
- Member engagement & retention
- Operational efficiency
- Data centralisation & personalisation
Key Responsibilities
1. Product Strategy & Roadmap
- Responsible for the Unified App vision and roadmap aligned to RWS 2.0 transformation
- Prioritise features based on commercial impact, guest friction points, and cross-BU value
- Lead phased rollouts (MVP → o...