Job Description
Job Description
Assistant Manager, Fairmont Gold
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assign sufficient manning to cater for daily operational needs
- Planning of VIP arrivals and departures and ensuring operational efficiency
- Develop and maintain strong guest relationships to ensure guest loyalty
- Handle guest issues when needed
- Meet, greet, rooming and service of all VIP guests
- Plan and review rosters to ensure productivity goals are met
- Ensure LQA service standards are in practice as set by the hotel at all times
- Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
- Ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
- Consistently offer p...