Job Description
Key Responsibilities:
1. City Operations Leadership
• Lead operations across 5–10 cities, ensuring alignment with company objectives and adherence to operational standards.
• Manage a team of 50–60 employees (both permanent and contractual) to meet performance targets and maintain a high-performance culture.
2. Operational Excellence & Performance Management
• Monitor and drive key performance metrics such as TAT, SLAs, and other operational KPIs.
• Identify performance gaps and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.
3. Manpower Efficiency & Cost Optimization
•Optimize manpower deployment, scheduling, and training to achieve operational efficiency.
• Analyze staffing requirements and recommend resource allocation strategies based on workload and productivity metrics.
4. Quality & Safety Management
• Develop and implement action p...