Job Description
Assistant Guest Experience Manager (Russian/German Speaker) (19952)
We are seeking an enthusiastic Assistant Guest Experience Manager to join our Rooms Division team at One&Only The Palm Resort in Dubai. This role allows you to play an integral part in creating exceptional, personalised guest experiences across all resort touchpoints.
Key Duties and Responsibilities
- Support the management of guest experience operations across all resort touchpoints, ensuring a seamless journey from arrival to departure.
- Act as a key point of contact for guests, handling inquiries, special requests, and resolving concerns promptly and professionally.
- Assist in driving service excellence by maintaining and continuously improving guest satisfaction and service standards.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure cohesive and personalized guest experience.
- Monitor guest feedback,...