Job Description
We are seeking an enthusiastic and customer-oriented Assistant Guest Relations Manager (Turkish Speaker) to join our luxury hotel in Dubai United Arab this role you will be responsible for ensuring exceptional guest experiences managing guest inquiries and overseeing the guest relations team to maintain our high standards of service excellence.
- Assist the Guest Relations Manager in daily operations and team management
- Handle VIP guest arrivals stays and departures ensuring personalized service
- Resolve guest complaints and issues promptly and professionally
- Coordinate with other departments to fulfill guest requests and maintain satisfaction
- Train and mentor guest relations staff to uphold service standards
- Manage guest feedback and implement improvements based on insights
- Oversee loyalty programs and guest retention initiatives
- Conduct regular team meetings and performance evaluations
- As...