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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Overlook the daily operations of the whole Concierge & Guest Service department.
- Coach lead guide and direct the efforts of the team concierge & Guest Service department.
- Approve and adjust schedules as required based on business volume forecasts.
- Provide feedback seizes training and coaching opportunities with Colleagues.
- Support training initiatives and provides a training role as required.
- Ensure everyone in the team is knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel/city and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
- Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
- Ensure availability of printed materials such as brochures of local attractions sister h...