Job Description
**Your Day To Day**
**Operational Oversight:**
+ Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services.
+ Ensure adherence to cleanliness standards and brand requirements.
**Staff Supervision and Training:**
+ Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant.
+ Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality.
**Guest Experience:**
+ Handle guest requests, complaints, and feedback professionally.
+ Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests.
+ Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued.
+ Drive Guest HeartBeat, continuously monitor guest feedback and satisfactio...
**Operational Oversight:**
+ Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services.
+ Ensure adherence to cleanliness standards and brand requirements.
**Staff Supervision and Training:**
+ Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant.
+ Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality.
**Guest Experience:**
+ Handle guest requests, complaints, and feedback professionally.
+ Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests.
+ Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued.
+ Drive Guest HeartBeat, continuously monitor guest feedback and satisfactio...