Assistant Manager

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities are:

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Some of the skills and attributes required to be successful in this role:

• Strong commitment to delivering excellent customer service.
• Skilled in resolving conflicts professionally and diplomatically.
• Forward-thinking and can anticipate potential challenges before they arise.
• Demonstrates strong leadership and decis...