Job Description
About FWD Group: FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
KEY ACCOUNTABILITIES
- Handle assigned claims from receipt to closure: validate documentation, assess liability/coverage, calculate payable amounts, and process settlements within the delegated authority limits.
- Conduct deeper reviews for complex, early claim, high‑cost, or borderline claims; prepare case summaries and recommendations for escalations.
- Ens...