💼 Full-Time Position

(Assistant) Manager, Client Liaison Team

🏢
Manulife
📍 Hong Kong, Hong Kong, Hong Kong
📍
Location
Hong Kong, Hong Kong
📅
Posted
June 10, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

This role is responsible for client liaison within Wealth Operations Hong Kong. Key duties include handling agent and customer enquiries in a timely and professional manner, supporting client onboarding and maintenance, supporting transaction request, coordinating reporting, coordinating internally for relevant client responses / feedback, monitoring service quality and client experience, and ensuring compliance with relevant internal policies and procedures, and regulatory requirements.

Position Responsibilities:

  • Provide counter service support and resolve customer enquiries professionally.
  • Ensure all requests are handled accurately, compliantly, and within defined turnaround times and quality standards.
  • Handle agent enquiries via phone and email.
  • Collaborate with internal teams to achieve business goals and support operational needs.
  • Oversee client onboarding and account maintenance processes, including KYC/AML review, name scre...