Job Description
About The Wedding Company (TWC)
The Wedding Company is a tech-enabled, full-stack wedding planning platform that manages
the entire wedding journey end-to-end. With a curated vendor network, expert planning
assistance, and a customer-first approach, we help couples plan their dream weddings
seamlessly.
Role Overview
We’re hiring a Customer Experience Manager — a central resource responsible for owning
and enhancing the customer journey at every stage. From acting as the face of TWC to
resolving escalations and ensuring internal accountability, this role ensures every client enjoys a
frictionless, delightful experience.
This is a high-ownership role for someone who thrives in a cross-functional setup, can
problem-solve deeply, and champions customer satisfaction and service excellence.
Key Responsibilities
1. Customer Relat...