Job Description
About the Role
:● The Manager - Customer Experience is responsible for customer retention, on-time renewal, price increase and upselling / cross-selling and delivering outstanding customer experience.
● The incumbent shall report to the General Manager - Customer Care and must work as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Deliver Budgeted Profit
● Achieve budgeted customer retention, on-time renewal and price Increases for Residential and Commercial customers
● Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions to improve customer renewal.
● Usage of Renewal Portal in Totality & Driving Advance Renewal Process Deliver Budgeted Revenue Growth
● Branch CCE
● Generate referral leads from existing customers
● Revenue generation through referral leads and lost customers as per the target set Deliver outs...