Job Description
Join a globally established life insurer with a strong presence across Asia and expertise in High Net Worth (HNW) insurance solutions . This is an excellent opportunity for an experienced insurance operations or customer service professional to step into a highly visible role supporting HNW clients and intermediaries within a collaborative and fast-paced environment as an Assistant Manager .
Key Responsibilities- Manage day-to-day servicing and policy administration activities for HNW life insurance policies
- Handle complex policy alterations, financial transactions, and operational approvals
- Manage customer and intermediary enquiries across multiple service channels, including complaint investigations and resolution
- Support regulatory, audit, and back-book review projects, as well as operational improvement initiatives
- Monitor service KPIs, turnaround times, quality metrics, and operational tr...