💼 Full-Time Position

Assistant Manager - Customer Services

🏢
Manulife
📍 Hong Kong, Hong Kong, Hong Kong
📍
Location
Hong Kong, Hong Kong
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

By handling the complaint on business lines, the individuals shall look for ways to streamline processes, maximize team efficiencies and identify servicing gaps.

Position Responsibilities:

  • Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
  • Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
  • Maintain clear and empathetic communication with customers throughout the complaint resolution process.
  • Ensure compliance with company policies and regulatory requirements in all complaint management processes.
  • Analyze complaint data to identify trends, root causes, and areas for improvement.
  • Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
  • Involve service enhancements or projects from initiation to com...