Job Description
Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Responsibilities
Project Management
- Key liaison for CX transformation matters, tracking and monitoring project progress, consolidating updates from respective units.
- Lead the implementation of CX transformation strategies, focusing on elevating the Bank's overall customer experience in the Bank.
- Assist in developing project plans, including timelines, milestones, and deliverables, identifying potential roadblocks and proactively implement solutions to ensure projects/initiatives are completed on time, within its scope and achieving the expected benefits.
Strategic Planning
- Assist in the development of CX strategies and frameworks aligned with organi...