Job Description
To support the delivery of a secure, customer-centric Digital Customers Platform (Mobile app and web) by translating business intent, customer needs and regulatory requirements to scalable digital capabilities. The role partners closely with product, technology, operation and business team to enable consistent, compliant, and customer-centric journeys across Digital customers platform. Key Responsibilities Develop deep understanding of insurance customer journey, business processes and service model Identify customer pain paints and business gaps to inform digital capability design Support design of end-to-end digital journeys, ensure solutions align with customer experience principles and business outcome Translate business needs into clear functional requirements and user stories Define platform capabilities with reusability and scalability in mind Ensure alignment across journeys, and markets Ensure regulatory, privacy and security requirements are embedded by design Support audit, ...