Job Description
Eligibility: Singaporean / PR only
Key Responsibilities- Manage daily manpower planning to support operational needs
- Oversee group arrivals/departures and ensure smooth traffic flow
- Coordinate with event/convention teams on logistics and guest movement
- Supervise Bell, Concierge, and Valet operations
- Lead and coach Guest Services team to deliver personalised guest experience
- Conduct service audits and ensure compliance with hotel standards
- Handle VIP guest arrivals, rooming, and departures
- Plan and review staff rosters for productivity optimisation
- Minimum 2 years in a supervisory role (service/hospitality)
- Diploma/Degree preferred
- Strong knowledge of Opera system and hotel operations
- Experience in Bell, Concierge, Valet functions
- Strong communication and interpersonal skills
- Leadership capabili...