Job Description
Job Description
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking interested applicants to lead and manage the development and delivery of learning, training, and welfare initiatives that foster a culture of continuous growth, engagement, and well-being among employees. This role ensures that staff are equipped with the skills and support needed to perform effectively, while promoting a positive and inclusive workplace environment aligned with organizational values and service excellence. Primary Responsibilities Learning & Development Develop and implement training strategies aligned with lounge service standards and operational goals. Conduct training needs analysis and collaborate with department heads to identify skill gaps. Design and deliver onboarding, service excellence and compliance programs. Monitor and evaluate training effectiveness through feedback, performance metrics and guest...
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking interested applicants to lead and manage the development and delivery of learning, training, and welfare initiatives that foster a culture of continuous growth, engagement, and well-being among employees. This role ensures that staff are equipped with the skills and support needed to perform effectively, while promoting a positive and inclusive workplace environment aligned with organizational values and service excellence. Primary Responsibilities Learning & Development Develop and implement training strategies aligned with lounge service standards and operational goals. Conduct training needs analysis and collaborate with department heads to identify skill gaps. Design and deliver onboarding, service excellence and compliance programs. Monitor and evaluate training effectiveness through feedback, performance metrics and guest...