Job Description
Responsibilities:
- Manage and address patient feedback, conducting investigations and service recovery efforts.
- Follow up with staff to resolve issues raised by feedback providers and craft responses as needed.
- Contact patients to gather feedback aimed at improving services and facilitate Patient Focus Group sessions.
- Assist with the preparation and analysis of reports, including monthly reports on compliments and feedback, sharing insights with senior management and relevant departments.
- Maintain positive relationships with patients, relatives, doctors, and colleagues while serving as a resource person.
- Identify and capture compelling stories for the organization newsletter to educate and engage staff.
Requirements:
- Degree holder with 2-3 years of experience in the healthcare or hospitality sector.
- Enjoy working on the ground with campaigns, actively engagin...