Job Description
- Plan and run generative and evaluative research (interviews, usability tests, field studies) to uncover real user problems.
- Synthesise insights into clear findings that shape product direction and validate or challenge assumptions.
- Lead design on cross-functional teams, from concept to high-fidelity, with a systems-thinking mindset and scalability in mind.
- Craft workflows, wireframes, prototypes, and high-fidelity designs that align teams around a coherent user experience.
- Design and run co-creation workshops: journey mapping, design studios, critiques with clients and mixed stakeholder groups.
- Present work to senior leadership; facilitate alignment sessions that drive decisions..
- Coach client designers through daily pairing; tailor enablement to individual strengths, gaps, and learning styles.
- Create psychological safety for teams to experiment, give constructive feedback, and continuously raise design craft.
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