🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
Develop and implement QA frameworks tailored to project operational requirements Collaborate with stakeholders to define KPIs and quality benchmarks Ensure consistent calibration across QA teams and operations Supervise and mentor QA Analysts and Specialists Conduct regular performance reviews and provide coaching for skill enhancement Foster a culture of continuous improvement and accountability Identify gaps in service delivery and recommend corrective actions Lead root cause analysis and implement preventive measures Drive automation and digitization of QA reporting and analytics Liaise with project’s quality and operations teams to align on expectations Present insights, trends, and recommendations to senior management Support client audits and compliance reviews Generate and analyze QA reports to track performance trends Provi...