🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
- Manage and supervise the lounge during operating hours
- Liaise with kitchen on food selection for Breakfast High Tea and Cocktail Hour
- Meet and greet all guests personally
- Oversee maintenance of efficient repeat guest history system
- Promote InterHotel sales and inhouse facilities
- Perform such functions to include but not be limited to:
- Prepare Raffles Club guest welcome letters
- Monitor guest comment cards and feedback
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary follow up on corrective action
- Compile analyze and control Raffles Club costs and inventory
- Prepare requisitions for amenities on a timely basis