Job Description
Holt Renfrew seeks an Assistant Manager, Sales to support the Manager by providing day‑to‑day supervision and guidance to associates, ensuring luxury sales and service standards are met.
Responsibilities
- Provide sales floor supervision by spending the majority of the time on the selling floor
- Coach and train associates to maintain luxury standards and achieve customer service targets
- Resolve customer issues and/or complaints and keep the manager informed
- Make recommendations on changes and/or solutions to enhance customer sales and service standards
- Actively participate as a training facilitator for sales and service programs and other company training programs as required
- Assist in the launch and maintenance of selling tools and sales and service programs
- Assist associates in developing, maintaining and growing an active client base and strong customer relationships
- Participate in the recruitment...