💼 Full-Time Position

Assistant Manager Service Delivery

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Mobilink Microfinance Bank Ltd
📍 , , pakistan, , , pakistan, Pakistan
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Location
, , pakistan, Pakistan
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Posted
June 11, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Assistant Manager Service Delivery - MMBL

Lead the IT Service Delivery function by ensuring seamless technical support, maintaining ITIL‑compliant service standards, and supervising a team of engineers to provide high‑availability infrastructure support across the bank’s branch network and head office.

Key Responsibilities

  • Service Management & ITIL Compliance – Lead configuration, administration, and optimization of the bank’s ITSM solution, ensuring Incident, Problem, and Change Management workflows align with ITIL frameworks.
  • SLA Governance – Define, monitor, and report on SLAs to ensure timely resolution of technical issues.
  • Executive Support – Act as primary technical point of contact for Executive Management, providing high‑priority support for senior leadership.
  • Technical Operations & Team Supervision – Manage a team of desktop and field engineers providing Level 1 support for Windows 10/11 environments, hardwa...