Job Description
Job Description
- Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
- Plan continuous improvement activities within the outlet
- Deploy customer service standards within the outlet to drive organisation's customer experience goal
- Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
- Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
- Ensure customers have a pleasant and memorable dining experience
- Constantly obtain customer feedback during operations to ensure satisfaction
- Monitor setup, maintenance, cleanliness and safety of dining areas
- Perform duties like ordering, serving, clearing and setting of tables
- Greet customers as they arrive and showing them to their table