Assistant Night Manager

This hands-on role handles all aspects of Front Office operations and needs a can-do attitude, a positive mindset and a common-sense approach in order to assume responsibility for:

• Welcoming late arrivals.
• Auditing the day's transactions and preparation of daily reports.
• Ensuring the safety & security of the hotel overnight for guests and staff. 
• Attending to reservation enquiries.
• Addressing and solving guest complaints and making operational decisions in the absence of the Operations or General Manager or escalating to the appropriate manager depending on the situation. 

In addition to this you will be required to assist with basic F&B, Housekeeping or Maintenance issues as the need arises to ensure we offer the highest standard of service throughout our guest journey. 

• Minimum 12-18 months experience in a Night ...