Job Description
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- Assist in managing the daily operations of the restaurant to ensure smooth and efficient service.
- Supervise and support supervisors, service crew, baristas, and other operational staff.
- Ensure all team members comply with company policies, SOPs, hygiene, and service standards.
- Monitor staff attendance, punctuality, grooming, and work performance.
- Prepare and manage staff duty rosters and manpower scheduling.
- Ensure excellent customer service and handle customer feedback or complaints professionally.
- Monitor restaurant cleanliness, maintenance, and overall guest experience.
- Coordinate with kitchen and service teams to ensure efficient operations and service delivery.
- Assist in inventory control, stock management, and ordering of supplies when required.
- Monitor sales performance and assist in achieving outlet sales targets.
- Prepare operational reports and provide updates to manage...