Job Description
Department: Customer Service Centre/ Customer Service PlanningJob Responsibilities:Responsible for development and implementation of the compliance management system, ensuring timely communication of Group and company policies, procedures, and strategic directives Drive and execute internal and external audit programs, coordinate risk self-assessments, oversee issue remediation, and monitor corrective actions to closure Manage the full life cycle of customer service processes and systems, including the review and optimization of core workflows and operational standards to ensure regulatory compliance and operational control Conduct compliance audits on customer service platforms, support the enhancement of system monitoring and early warning mechanisms, and strengthen digital compliance capabilities Prepare and submit compliance documentation, including incident investigation reports and regulatory filing to management and relevant authorities...