Job Description
Job Purpose
• To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability
Job Requirements
Education/Certification and Continued Education
• Graduate in a relevant technical or business related discipline
• Tertiary qualification in Hotel Management
Years of Experience
• 4 to 5 years relevant experience, with 1 to 2 years experience in a management role
Essential Roles and Responsibilities
Functional Roles and Responsibilities
• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.
• Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
• Handle customer queries /comments to maximise custom...