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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Respond appropriately to all the customer telephone queries
- Make telephone calls to customers to inform them about special promotions or offers
- Maintain database of customers to initiate cross selling activities
- Communicate and coordinate with internal departments and follow up on customer interactions
- Maintain records of customer interactions and transactions
- Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
- Handle customer complaints, warranty issues, after sales service etc.
- Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
- Ensure customer service standards of the customer service counter as per company’s standards
- Process orders for delivery and installation to customer premises and follow up w...