Job Description
Job Purpose
The ICT Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale. The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored.
Key Responsibilities- Management of the KPI and SLA of the account
- Control of budget and accountable of contract’s Profit and loss
- Liaise with various IT silos to organise front line support for all minor projects & day to day operations
- Attend meetings to update IT silos of the progress of projects
- Attend meetings with IT silos to discuss up & coming day requests
- Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets
- Ensure that all staff are wearing the correct uniform supplied by the service provider