Job Description
Job Responsibilities
- Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.
- Ensure that the team is properly trained and equipped to deliver the service to customers.
- Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.
- Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.
- Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.
- Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectation...