Job Description
Wynn Al Marjan Island is currently seeking an Assistant Shift Manager for Front Services Bell & Valet to join the resort's hotel Front Services team.
Responsibilities
- Supervise bellmen, doormen, and valet staff during assigned shifts.
- Ensure timely and professional handling of guest luggage, transportation, and valet services.
- Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
- Provide hands‑on support during peak periods and VIP movements.
- Train and guide team members on service standards, safety procedures, and guest etiquette.
- Conduct shift briefings and ensure team readiness.
- Maintain cleanliness and organization of entrance and bell desk areas.
- Handle guest inquiries and service recovery with professionalism and discretion.
- Ensure qualitative Forbes Five Star standards are met.
- Assist in managing inventory of luggage tags, trolleys, a...